Refund Policy

1. Overview

All paid subscriptions on xeviora (“the platform”) are processed by Paddle. As our Merchant of Record, Paddle is responsible for handling your payment, issuing invoices, and processing refunds. This policy explains our refund conditions and how to request a refund.

2. Subscription refunds

2.1 First-time purchase refunds

If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase — no reason required. Once the refund is processed, your account will be downgraded to the free plan immediately.

2.2 Renewal refunds

If your subscription renews automatically and you request a refund within 7 days of the renewal date — and you have not yet consumed more than 20% of that billing cycle's credits — we will consider issuing a refund on a case-by-case basis.

2.3 Non-refundable cases

• Refund requests submitted outside the windows above;
• More than 20% of the cycle's credits have already been used;
• Accounts that have been suspended for violating the Terms of Service;
• Promotional credits (the 10 credits granted at signup are non-refundable).

3. Credit refunds

Credits, once consumed, are generally non-refundable. The exceptions are:

• Platform-side technical issues: if a platform error caused credits to be deducted incorrectly, we will fully restore the affected credits.
• Service unavailability: if xeviora experiences a continuous outage of more than 24 hours, affected users may request credit compensation.

Credit refunds are returned to your xeviora account balance — never as cash.

4. Cancelling your subscription

You can cancel your subscription at any time from your account settings. After cancellation, the current billing period's services and credits remain available, and no further charges will be made for the next cycle. Cancellation alone does not trigger a refund — to request a refund, please follow the conditions in Section 2.

5. How to request a refund

To submit a refund request, please contact us using the following details:

• Email support@xeviora.com
• Subject line: [Refund Request] + your registered email
• Body: order number (available in the receipt from Paddle), purchase date, and reason for the refund

We aim to respond to refund requests within 3 business days. Once approved, the refund will reach you within 5–10 business days, depending on your payment method.

6. Paddle buyer protection

Because Paddle is the Merchant of Record for xeviora, you may also contact Paddle support directly for assistance. For more information, see the Paddle Buyer Terms.

7. Changes to this policy

We may revise this refund policy at any time. Material changes will be announced on the platform or via email. Continued use of xeviora constitutes acceptance of the updated policy.