Refund Policy

1. Scope

This policy applies to all purchases made through the Xeviora unified checkout on xeviora.com — subscriptions, one-time purchases and credit packs for any product in the Xeviora family. Payments are processed by Paddle, our merchant of record, and refunds are issued through Paddle to your original payment method.

2. 14-day guarantee

If a product doesn’t work as described, or you’re unhappy with a first purchase, contact us within 14 days of the transaction and we will refund it. For subscription renewals, contact us within 14 days of the renewal charge.

3. Fair-use limits

• Metered usage: where a plan grants credits or generations, refunds may be prorated if a substantial portion has already been consumed.
• Abuse: we may decline refunds for repeated purchase-refund cycles or clear abuse of the guarantee.
• Cancelling a subscription stops future charges but does not by itself trigger a refund of past charges outside the 14-day window.

4. How to request

Email support@xeviora.com with the email used at checkout and the Paddle receipt number. Refunds are normally processed within 5–10 business days. Statutory rights in your jurisdiction (including EU/UK consumer rights) are unaffected by this policy.